FAQ’s
PLACING ORDERS
How do I place an order?
To place an order, browse our products until you find something you like. Products are organized by category or manufacturer and can be searched for using the magnifying glass icon at the top of the website. When you find something you like simply click the “Add To Cart” button, a check mark will appear meaning the item has been placed into your shopping basket. To checkout, or view the items you’ve selected, click on the shopping basket icon located at the top right or the page. This is where you can review your order, make changes to the quantity if needed, apply coupons, and checkout. When you’re finished shopping simply press the “Proceed To Checkout” button, fill out your billing and shipping information. If you wish you create an account click the checkbox and enter a password, this will allow for faster checkout the next time you shop. Ensure your shipping, billing and e-mail address are correct. Check payment method. We accept credit cards only – Visa, MasterCard and Discover. Click on “Place your Order” to complete the process.
When we receive your order, a confirmation e-mail is sent to you verifying name, address, quantity and pricing. To check your order history, click “LOGIN” on the home page and view “My Orders”.
How are Interfacings or Fabrics sold?
Our Interfacing and fabric products are sold by the yard (BTY) or come precut and prepackaged. Since our minimum cut on these items is 1 yard, our pricing is structured around this measurement. All yardages are sold in continuous pieces in multiples of 1 yard. Prepackaged products are sold as is to maintain the manufacturer’s original dimensions, which can be seen in the products description.
How do we calculate the shipping charges?
We ship to the United States only. Orders are shipped within 12 hours of receiving the order receipt and often the same day. The amount of postage being charged is based on the weight of each product in your order. Shipping will be charged for notions, fabrics and interfacings. All products are shipped using the U.S. Postal Service. We’ve found USPS to be dependable and the least expensive.
Notions orders may be canceled if we are notified by 9:00 PM EST on the same day of order.
Do you accept returns?
Wingspan Crafts guarantees 100% customer satisfaction. If your notions, fabrics or interfacing order does not meet your expectations, return it to us within 30 days for a full refund or exchange. All items must be returned to us in their original condition. Credit will not be issued if the goods have been cut, washed, dyed or changed in any way. A copy of the original packing slip and reason for return must accompany the product for full credit to be issued. Refunds will be issued at the end of each calendar month. Shipping charges are not included in refunds. Please send all returns to:
Wingspan Crafts
3 Beach Road
Raymond, ME 04071
PATTERNS
How do I order patterns?
All patterns are ordered through our web site www.WingspanCrafts.com. At Wingspan Crafts we pay for the shipping on patterns ONLY. If you purchase other items along with your patterns you will only be charged shipping for those items, NOT the patterns. All patterns will be sent to any valid mail address anywhere in the world.
Can I change, cancel or delete a pattern order?
Pattern orders placed at www.WingspanCrafts.com cannot be changed or canceled. If, for any reason, you do not receive your pattern, e-mail us and we will do our best to see that you receive your order promptly.
Where do the patterns come from?
Independent pattern designers from around the country submit their ideas to Wingspan Crafts. Their ideas are reviewed by a panel of experienced and objective crafters and sewists for readability, clarity of direction and visual presentation. If the pattern is accepted for submission, it will be placed on the website.
If I have questions about a pattern who do I call?
You will notice on the front cover of each pattern that the designer’s name, address, telephone number and e-mail address is included. If you have questions about a pattern, contact them directly.
OTHER
Are you wondering if it’s safe to use your credit card on the Internet?
The answer is YES. Secure Sockets Layer (SSL) encryption scrambles your credit card number when you submit your order, making it completely unreadable as it travels over the Internet. Registered customers can store billing & shipping information on Wingspan Crafts to make shopping easier and faster in the future. We protect all personal information including your name address AND ESPECIALLY your credit card information.
I don’t have a credit card, can I still make a purchase?
Sorry, we only accept payment for orders electronically through our website at www.WingspanCrafts.com. Payment can only be made using a credit card – Visa, MasterCard and Discover. We do not accept checks or cash as payment.
Why didn’t I receive an order confirmation e-mail?
The confirmation e-mail is automated and sent to the e-mail provided when you placed your order. If you have not received an order confirmation e-mail there may have been a typographical error while entering your e-mail address. To check this sign into your account at www.WingspanCrafts.com and double check your account information and email address listed. Another reason could be the preferences or e-mail filters on your computer, which could be blocking our e-mail. You may have to add www.WingspanCrafts.com to your safe sender’s list. Double check your software documentation or contact your software provider for troubleshooting ideas.
How can I find out what I’ve already ordered?
You can easily see previous Wingspan Crafts purchases by logging into your account and checking “My Orders”. If you’ve forgotten your username or password, click on Lost Password in the top navigation and fill out the form there.
Am I charged Sales Tax?
Because we’re located in Maine, a 5% sales tax will apply to Maine residents.